Refund Policy

1. Scope

This policy applies to credit packages, recurring plans, and other digital services purchased directly through seedance3.plus when paid checkout is available. It does not govern a purchase made through an independent marketplace or another website. The product, price, currency, renewal terms, and included credits shown at checkout form part of the purchase terms.

AI generation can create immediate third-party compute costs once processing starts. Refund eligibility therefore depends on the payment, credit usage, generation delivery, duplication, authorization, and applicable law—not only on whether a result matched a subjective creative preference.

2. Requests eligible for review

We will review a request made within seven calendar days after the relevant purchase or renewal when one of the following applies:

• the same purchase was charged more than once;
• the charged product, amount, or billing interval differs from the checkout confirmation;
• paid credits and paid plan benefits remain unused after the charge;
• a confirmed service failure prevented delivery and the affected credits were not automatically restored or replaced;
• the transaction was unauthorized, subject to reasonable account and payment verification; or
• applicable law requires a refund or cancellation right.

A request outside seven days may still be reviewed where a duplicate, unauthorized charge, confirmed non-delivery, or mandatory legal right applies.

3. Normally non-refundable purchases

Except where required by law or where we confirm a billing or delivery error, the following are normally non-refundable:

• credits already used to begin or complete AI processing;
• a successfully delivered result that was technically provided but did not match a subjective style or creative expectation;
• partially used credit packages or billing periods;
• free, promotional, bonus, expired, or non-transferable credits;
• loss caused by an unsupported device, connection, or third-party service outside our reasonable control;
• an account restriction resulting from fraud, abuse, prohibited content, chargeback misuse, or violation of the Terms of Service; and
• currency-conversion differences, bank fees, or taxes that were correctly disclosed and collected by another party.

When a request fails before usable output and the system automatically restores the quoted credits, that restoration is the normal remedy and no separate cash refund is due for that request.

4. Subscriptions and cancellation

You may cancel a recurring plan through the available billing controls. Cancellation stops the next renewal and normally leaves access available through the paid period. It does not automatically refund an earlier charge.

A renewal charge may qualify for review if you contact us within seven calendar days and have not used credits or paid benefits added by that renewal. We may deduct the value of benefits already used where law permits. Deleting an account or stopping use does not by itself cancel an active subscription.

5. How to request a refund

Email support@seedance3.plus from the address connected to the account. Include the purchase date, amount, currency, transaction or invoice reference, the affected plan or credit package, whether any credits were used, and a concise reason for the request. Do not send a complete card number, password, API key, or unnecessary identity document.

We may ask for reasonable information to verify account control, the payment, usage, delivery state, or claimed error. A missing or unverifiable reference can delay the review.

6. Approval and processing

We aim to acknowledge a complete request within three business days. Approval is not automatic and may require review of payment-provider, credit-ledger, generation, and delivery records. If approved, the refund is sent to the original payment method unless law or the payment provider requires another method.

After submission to the payment provider, banks and card networks commonly need five to ten business days to display the credit. We cannot control a bank’s posting time. Refunded or reversed purchases may remove unused credits, plan benefits, private-output access, or other entitlements associated with the payment.

If you believe a charge is wrong, contact us before opening a payment dispute when practical so we can investigate. This request does not waive any chargeback or consumer right available under law.

7. Mandatory rights, contact, and updates

This policy does not limit a non-waivable cooling-off period, remedy for non-conforming digital content, unauthorized-payment protection, or other mandatory consumer right. Where local law gives you a greater right, that law controls.

We may update this policy when products, billing methods, providers, or legal requirements change. The version in effect when a purchase was made will be considered together with the checkout disclosure for that purchase. Questions may be sent to support@seedance3.plus.